These Terms and Conditions apply to all safari packages offered by Zakale Expeditions. By booking with us, you agree to adhere to the following policies:

1. Amendment Policy

At Zakale Expeditions, we understand that travel plans can change. We strive to accommodate your needs while maintaining service quality.
Amendment Terms:

• Request Notice: All amendment requests must be made in writing via email to our official address.
• Timeline: Amendments can be requested up to 14 days before the scheduled departure.
• Approval: Amendments are subject to availability and approval by Zakale Expeditions.
• Fees:
  • Amendments made 14 days or more before the trip will incur no additional fee.
  • Amendments made less than 14 days before the trip may attract a processing fee of up to 10% of the total booking cost.
• Changes Allowed: Date changes, accommodation upgrades, and itinerary adjustments can be requested, subject to availability.

2. Cancellation Policy

We understand that cancellations can happen due to unforeseen circumstances. Our cancellation policy is structured to balance fairness for both clients and service providers.
Cancellation Terms:

• Request Notice: All cancellations must be submitted in writing.
• Timeline & Charges:
  • More than 30 days before departure: 10% of the package cost will be charged as a cancellation fee.
  • 15-30 days before departure: 30% of the package cost will be charged.
  • 7-14 days before departure: 50% of the package cost will be charged.
  • Less than 7 days before departure: No refunds will be provided.
• No Show: If a client fails to appear for the safari without prior notice, no refund will be issued.

3. Refund Policy

Our refund policy ensures transparency and fairness while covering necessary operational costs.
Refund Terms:

• Eligibility: Refunds will only be processed for cancellations made within the specified timelines.
• Processing Time: Refunds will be processed within 14 business days after approval.
• Refund Method: Refunds will be issued using the original payment method used during booking.
• Non-Refundable Items: The following costs are non-refundable:
  • Park entry fees
  • Airline tickets (unless the airline’s policy allows)
  • Travel insurance premiums
  • Third-party activity bookings made on behalf of the client
• Force Majeure: No refunds will be provided for cancellations due to events beyond our control, such as natural disasters, pandemics, or political instability.

4. Partial Payment Policy

Zakale Expeditions allows flexible partial payment plans to make travel planning easier.
Partial Payment Terms:

• Deposit Requirement: A minimum deposit of 30% of the total package cost is required to secure the booking.
• Balance Payment: The remaining balance must be cleared at least 14 days before the trip departure date.
• Failure to Complete Payment: If full payment is not received within the specified timeline, the booking may be considered canceled, and the deposit will be non-refundable.
• Payment Plans: Flexible payment plans can be arranged upon request and subject to written agreement.

5. Data Protection Policy

We are committed to safeguarding your personal information and ensuring your privacy.
Data Protection Terms:

• Data Collection: We collect personal data necessary for processing bookings, including names, contact details, and passport information.
• Use of Data: Your data will be used strictly for booking, processing payments, customer communication, and compliance with legal requirements.
• Data Sharing:
  • Personal data will not be shared with third parties unless required for completing bookings (e.g., hotels, airlines, park authorities).
  • Zakale Expeditions does not sell or trade customer data.
• Data Storage: All personal information is stored securely and retained only as long as necessary for operational and legal purposes.
• Client Rights:
  • You have the right to access, update, or request the deletion of your data.
  • To exercise these rights, please contact us via our official channels.

6. General Conditions

• Travel Documents: Clients must ensure they possess valid travel documents, including visas and health certificates.
• Travel Insurance: We recommend obtaining comprehensive travel insurance before departure.
• Health & Safety: Clients are responsible for meeting all health requirements and complying with COVID-19 protocols if applicable.
• Liability: Zakale Expeditions is not liable for any personal injuries, loss of personal items, or incidents occurring due to circumstances beyond our control.

7. Acceptance of Terms

By booking a safari package with Zakale Expeditions, you acknowledge and accept these Terms and Conditions. We reserve the right to modify these policies without prior notice.

For any inquiries or clarifications, please contact us at:
📧 info@zakalesafaris.com
📞 +254 786 810 465 +254 716 532 574, +254 784 800 348

Thank you for choosing Zakale Expeditions for your unforgettable safari experience!